Product Analyst, Developers

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Developers team is focused on allowing developers to build applications and integrations to meet the needs of a variety of merchants. This team is driving the evolution of our systems to an open platform that provides access to a rich ecosystem of services for merchants.

Product Analysts at Square are embedded within product teams and leverage engineering and analytics to empower data-driven decision making in the full life cycle of product development. As a member of the team, you will lead growth initiatives, develop automation solutions to improve product experiences, provide insights to our customers about their business, and drive strategic decisions with data. Squares mission is economic empowerment, and our team supports this by using data to understand and empathize with our customers, thereby enabling us to build a remarkable product experience.

Our products and responsibilities include:

APIs and SDKs for eCommerce, the Register Point of Sale, and many other products
Developer engagement funnel and growth optimization efforts
Developer experience products: documentation site, developer portal, and interactive tutorials that help all developers try out and succeed with our platform
An App Marketplace that helps millions of merchants integrate solutions for their business, and helps developers reach companies building entire businesses on top of the Square Platform

You will:

Partner with Square’s Developer product teams to inform product strategy using data analysis
Use your experience in analytics tools and scientific rigor to produce actionable insights
Act as an advocate of data driven culture at our company: be the subject matter expert on your product and its data, and analytics at Square in general
Collaborate with business leaders, subject matter experts, and decision makers to develop success criteria and optimize new products, features, policies, and models
Build visualizations that expose the health and performance of our products
Communicate key results in verbal, visual, and written media
Work with engineers to evangelize data best practices and implement analytics solutions

Qualifications

You have:

3+ years of industry experience using data analytics to produce impactful insights in payment, product, marketing, or business roles
Ability to self-prioritize and work in collaboration with multiple product managers, engineering managers and marketing managers as a front-line analytics partner
Experience working with early stage products on data model design, data logging, and data validation
Strong written and verbal communication skills and ability to build strong relationships and trust with our partners
Fluency with data, analytics, and visualization technologies (We primarily use SQL, Looker, and Python)
Experience in applying both data-backed heuristics and machine-learning techniques to solve practical product problems such as predicting churn, cross selling, clustering user archetypes, and more
Familiarity with data warehouse design, development and best practices

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.