Voice Services- Business Systems Analyst

  • Portland, OR
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic money app with over 15 million active monthly users. Loved by customers and by pop culture, we’ve held the #1 spot in finance on the App Store for almost two years, and our social media posts see more engagement in a day than most financial brands see in a year. With major offices in San Francisco, New York, St. Louis, Portland, Kitchener-Waterloo, and Melbourne, Cash App is bringing a better way to send, spend, and save to anyone who has ever sought an alternative to today’s banking system.

Job Description

At Square, we build elegant solutions to solve real problems. As a Cash Business Systems Analyst, your goal is to improve the work experience for advocates and leadership by delivering reliable and scalable solutions that lower the burden of systems use for our employees.

Key Responsibilities:

  • Work on the moderately complex business and technical problems, analyzing and evaluating current business methods and procedures for improvement
  • Have detailed knowledge of the architecture, call flows, and configurations of telephony solutions 
  • Implement new methods and systems (both automated and manual) to improve the productivity, processing, and flow of information with our customers
  • Solve issues for connectivity, call quality, ancillary equipment issues, and other problems that prevent an optimal experience for advocates and customers 
  • Create and maintain up-to-date, functional and technical systems documentation for projects, design, customization and maintenance actions taken
  • Design, execute, manage and document test plans. Take appropriate actions to address defects
  • Act as an expert for the team for all telephony solutions
  • Successfully manage vendor relationships to ensure the success of projects and ensure the highest quality services for our customers

 

Qualifications

  • BS in Information Systems, Computer Science or other relevant degree
  • 2+ years of experience as a Telecom or Voice Services Analyst or Engineer, Business Analyst, or Business Systems Analyst with increasing levels of responsibility
  • At least 3 years of in-depth, hands-on experience with consultation, design, implementation and maintenance of telephony solutions. Preference will be given to those with contact center consultation and design experience, and those with demonstrated experience with process improvement and implementation of complex voice technology.
  • Previous roles in a high growth, tech environment preferred
  • Experience managing cross-functional projects and teams

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines.