Security Shift Lead

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

You will:

  • Ensure that all personnel, buildings and facilities are in compliance with the Square Safety and Security Procedures Manual (SSPM)

  • Responsible for overseeing and implementing guard force training requirements that are consistent with State or Country regulatory agencies 

  • Help train and maintain the employee-based Emergency Response Team (ERT) program, including training sessions and documentation in conjunction with the Security Operations Supervisor

  • Establish relationships with building management, tenants, local emergency responders, and other public and private organizations to protect Square

  • Liaison with internal departments at Square to effectively manage guest and employee safety for events at your office locations

  • Act as a leader within Square’s crisis management team during emergency events under the direction of the Site Lead

  • Daily, manage incident reporting and investigations to ensure compliance with SSPM standards to document activities, accidents or events

  • Conduct investigations as required

  • Excellent oral and written communication skills and have the ability to clearly convey thoughts and ideas internally and externally

  • Experience and comfort speaking in front of groups

  • Own a passion for helping people with an emphasis on customer service, and be able to transfer that passion to the security team

  • Understand fire life-safety systems in compliance with NFPA, State and Local standards

  • Willingness to respond on short notice at any time of the day or night when required

  • Be eager to do whatever it takes to make Square a success

  • Start small and stay scrappy to build a team that scales with the needs of the business


You have:

  • BSIS Guard Card

  • BA/BS degree or equivalent practical experience a plus but not necessary

  • First Aid/AED/CPR Certification

  • Experience in physical security

  • Knowledge of access control systems/guest management

  • Experience with video/cctv systems

  • Experience with facility key systems

  • Team-building, communication, presentation, and cross-functional working skills a plus

  • Familiarity with Apple MacOS, Google drive, iOS, and other technology platforms including wide use of collaboration tools as needed

  • A passion for Square and its customers

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.