Head of Operations, Partnerships Team

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Partner Operations Lead will manage overall planning, analytics and operations for the Partnerships team. Reporting directly to the Head of Global Partnerships, this individual will drive critical strategic, analytical, and operational initiatives designed to increase productivity, efficiency and effectiveness across the group. In addition, this individual will help accelerate our growth and go-to-market efforts. We are looking for someone who has deep technical expertise in data tools and platform, and the ability to provide strategic and proactive guidance that sets the team up for success.

You will:

  • Identify, scope and drive priority initiatives including goal setting, annual / quarterly planning, budgeting, competitive assessment and market segmentation across organization.

  • Partner with Finance organization to maintain accurate and actionable budgets and forecasts for organization.

  • Develop and improve regular and consistent reporting and analysis of key performance metrics across Partnerships teams.

  • Evaluates results against expected performance and collaborate with individual teams to develop optimization recommendations.

  • Together with Finance, define consistent approach to modeling to forecast revenues, profits, and ROI, during annual and quarterly planning.

  • Monitor competitive activity, industry trends and go-to-market best practices to inform strategies and tactics across teams.

  • Proactively build global systems and processes to drive efficiency and effectiveness.

  • Conduct in-depth analysis of our business and key value drivers to identify growth opportunities.

  • Partner with teams to build business cases for potential investments.

  • Work with Business Intelligence, Data Science, and Sales Operations to ensure that data, analytics and dashboards required for operation of organization are resourced and set in place.

  • Drive understanding of segment and channel behaviors to develop improved cross channel attribution.

  • Develop and present operational insights and recommendations, and drive implementation of those recommendations with a diverse array of cross-functional partners.

  • Perform strategic value-added analyses around business growth opportunities.


You have:

  • 10+ years of experience and/or relevant demonstration of success in the field.

  • Experience developing complex GTM and revenue and return models for high growth businesses.

  • Proven statistical analysis and modeling experience with expertise in analytical techniques and their applications to marketing, sales and business metrics.

  • Ability to translate quantitative data into actionable business recommendations and communicate complex data concepts in ways that organization will understand.

  • Expert-level proficiency in Microsoft Excel, SQL, Salesforce and data visualization tools.  

  • Strong communication skills, and ability to express ideas clear both through presentations as well as long form documentation.

  • Distinctive problem-solving and project management skills.

  • Strong business acumen and the ability to successfully navigate and influence within a complex business environment; ability to handle multiple, simultaneous projects under deadline pressure.

  • Empathetic to the daily rigor and short term demands of an acquisition organization and able to tie these to long term, strategic initiatives.

  • Experience managing a team, both direct and cross functional.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.