Cash Risk Operations Lead, Cash App
- Full-time
Company Description
Job Description
This position will lead a risk operation of approximately 10-15 associates focused primarily on fraud risk for all Cash App products. This role has material cross-functional collaboration requirements within Cash App and with our third party banking relationships. Primary focus will be on daily operational management including: people development, SLA adherence, workflow efficiency management, resource allocation, and all things Fraud and Risk mitigation
Operational Management
Strategic Planning
Workflow/workforce planning and management
Management Reporting & Metrics
Leadership & Mentorship
System Tools(internal/external) integration & build
Industry Expertise (Banking, E-Commerce, Payments)
Cross-Functional Projects/Partnerships
Partner with Customer Operations, Voice of Customer, Knowledge Operations, and Cash Product on projects directly associated with the department
Partner with third-party vendors or other external partnerships (as needed)
Leading a Team
Manage a team of high performing individuals in fast-paced environment
Ability to mentor, coach and lead from the front
Partner with HR, Talent, and Recruiting on sourcing candidates as well as administration of HR Policies/Procedures
Recognize and Reward talent; ensure accountability at all levels within the team roles
Manage individual performance to metrics and provide ongoing insight and coaching
Qualifications
BA/BS degree or related experience
6+ years of work experience with 3+ years of direct people management experience required
Past product or project management experience
Experience building and scaling Customer ops teams
The ability to effectively influence and communicate cross-functionally
Creative problem-solving abilities
Natural curiosity to dig deep to understand customer behavior
Strong analytical skills
Passion for assessing Risk