Factory Product Quality Manager

  • Shenzhen, China
  • Full-time

Company Description

When we launched the little white reader, we invented mobile, ubiquitous payments and enabled anyone to start, run, and grow a business. Ten years and billions of transactions later we’re reimagining commerce for businesses of all types and sizes—we’re enabling the independent electrician to send invoices, helping the beauty salon pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a dedicated Quality Engineer to work with our internal teams and external partners to drive robust quality processes throughout the supply chain. You will be responsible for setting up and auditing quality control plans at the factory as well as monitoring production yield/reliability tests on an ongoing basis. You will also work with the cross functional team to understand field performance and drive improvement activities in the factories. Main scope below: 

  • Ensure that Square products are made to the Quality standards that we’ve established 

  • Lead continuous improvement activities on Process and Product Quality - including Quality activities in Contract Manufacturers’ (CM) sites and Square internal teams

  • Audit CMs to identify gaps in our existing processes followed by solutions - Regular Quality Audit on a monthly basis; Audit Report Review and Update (quality and production process audit)

  • Establish requirements for regular quality reporting from CMs - Review Daily, Weekly and Monthly Reports for sustaining projects; Define format and approach for NPIs (daily, weekly, monthly yield report, monthly repair/scrap data review) 

  • Lead root-cause analysis and process studies in the case of quality excursions 

  • Identify, establish, and standardize quality specifications, such as IQC of critical components

  • Engage NPIs to identify the risks and gaps and drive mitigation plans/activities; manage Quality entrance and exit for NPI stages

  • Train CM quality teams to provide value-added analysis in their FA/CA report

  • Review ORT/FA analysis and be the bridge to provide insight for team’s review and decision (weekly ORT/FA report review, and new component/process REL testing report/defect FA report review)

  • Scale up - Train CMs to understand these processes support CMs’ business better and leverage CMs by having them take ownership of their own processes


  • Bachelor’s degree in BS ME/EE/CE preferred 

  • 3+ years experience in manufacturing and quality management 

  • Understand factory process and operations and have experience partnering with CMs

  • Familiar with SMT/FATP Process and the related knowledge of critical control/management

  • Excellent communication skills in both Mandarin and English

  • Strong interpersonal and project leadership

  • Great team player

  • Open minded to cultural differences

  • Detail Oriented

  • Being able to navigate through ambiguity

  • Ability to travel to Contract Manufacturing partners to support builds on site

  • Technical background (i.e. Testing/Mechanical) is a plus

  • Exceptional analytical and Excel skills is a plus

  • JMP preferred, but not a requirement

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.