Consumer Lending Program Manager
- Full-time
Company Description
Job Description
This position is responsible for supporting the rollout of an innovative new consumer lending program in a 50/50 split between program management and monitoring functions. This will be done by performing regulatory monitoring and providing compliance guidance that uses sound judgment, innovative thinking, and collaborative decision making. These responsibilities include review of policies, procedures, advertising/marketing, emails/letters, and customer agreements. In addition, this position supports Square’s compliance mission by working side-by-side with other compliance, counsel, and business staff to provide regulatory guidance to the business as it grows this program. The scope of this role includes but is not limited to regulatory subjects such as BSA/AML, ECOA, FCRA/FACTA, GLBA, OFAC, TILA, and UDAAP.
You will, under the direction of the Lending Compliance Program Lead:
Collaborate with internal and external stakeholders to stand-up a new compliance program, including policies and procedures
Monitor regulatory compliance on both a regular and periodic basis, properly identify gaps in controls, and assess remediations proposed and executed by business stakeholders
Prepare compliance reports by collecting, analyzing, and storing accurate and verifiable information
Support partner relationships with other companies and financial institutions involved in the lending program
Communicate complex compliance issues with internal and external stakeholders
Monitor consumer complaints for potential compliance matters and to ensure proper investigations occurs
Consult with corporate attorneys as necessary to address complex compliance issues
Maintain superior knowledge of applicable consumer lending compliance laws and regulations and proactively identify emerging compliance risks
Assist with other special projects as needed
Qualifications
You have:
4-year undergraduate degree (minimum) Bachelor's Degree required
3 years of experience required in lending compliance monitoring or compliance product management with a strong understanding in at least one of the following areas: secured consumer loans, unsecured consumer loans, or consumer credit cards
Demonstrated abilities to develop and implement compliance policies, strategies, and work processes
Proven ability to understand legal and regulatory concepts and converting them into relevant, practical business requirements
Excellent oral and written communication
Strong ability to build relationships and establish trust and credibility with business leads, financial institution partners, and regulators through collaborative and independent initiatives
Experience in conducting database queries, managing multifaceted projects using strong organizational, interpersonal, and presentation skills
Even better:
Fair Lending program development and/or implementation experience