Global Delivery Operations Lead

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for an experienced lead who can support Square’s growing global omni-channel distribution operations. You will be a key member of the Global Logistics leadership team responsible for ensuring the on-time delivery of retail and e-commerce orders and will partner with department leads, subject matter experts, and technical project managers from across the organization including supply & demand planning, retail marketing, factory operations, logistics, and customer success to successfully execute our global distribution strategy. You will be accountable for planning, launching, managing, and reporting on international logistics activities for Square hardware supporting both the e-commerce and retail channels. The successful candidate is a strong project leader who thrives on accountability, has a passion for driving flawless execution, and enjoys working in a collaborative environment. Specific responsibilities may include: 

Expected Travel up to ~ 20%

You Will:

  • Oversee, manage, and improve the product launch readiness for new hardware products throughout our international distribution network

  • Develop, negotiate and own the commercial relationships with international distributors and global parcel carriers

  • Collaborate closely and effectively with in-country business teams, and other Hardware Operations teams to drive the customer delivery experience

  • Ensure that performance targets are met for service commitments (order inception to delivery) to our internal and external customers, across all products, geographies, and end channels

  • Project manage and coordinate launch related logistics of new products and new countries

  • Review and maintain accurate SOWs and SOPs specific to the execution of fulfillment operations against B2C and B2B distribution requirements

  • Develop and manage the budget for parcel/freight costs in Square Hardware


 You Have:

  • 3+ years of experience in managing direct reports with budget responsibilities

  • 5+ years of experience project managing NPI launches in a global company

  • 5+ years in the Supply Chain and Logistics Industry working within consumer electronics/hardware products  

  • Strong Project management experience that includes problem identification, resource planning, and end-to-end project implementation

  • Experience in delivery carrier operations and service level improvement initiatives

  • Expertise in retail distribution and commercial partner management of international distributors

  • Excellence in communicating effectively and leveraging resources.

  • Analytical and technical proficiency at leveraging software tools: warehouse management (WMS) and enterprise resource planning (ERP) systems

  • Expert level command of Google Docs, Excel, Looker, Project management, and Mac suite

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.