Design Director, Financial Services

  • San Francisco, CA, USA
  • Full-time
  • Position open to remote: Yes
  • Current Square Employee?: Apply via go/jobs

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a Design Director to lead design across the Global Financial Services Team (FST), which includes: Payment Product, Payment Platform, Risk, and Payroll. FST powers the core money that enables sellers, employers, employees alike in getting paid - while protecting them in doing so.  

From developing the core infrastructure, to the seller experiences, FST finds the best ways to move money across different networks and countries in a way that is intuitive, simple, and remarkable. You and your team will drive the product and marketing designs for some of our most at scale products ranging from our eCommerce API, Referrals Engine, Risk User-Flows to some of our newest big bets, like Business Banking, and our award-winning Square Card

You will report directly to the GM of Financial Services, and partner with your GM peers to inform the roadmap, and drive increased cohesion of the respective pieces.  You will lead a team of ~15 designers, design managers, and writers. You will provide guidance of their output, facilitating cross-functional partnerships and the design process. You will promote a world-class design practice, influence product strategy, and ensure product execution. As a Design Director, you'll provide mentorship and champion the craft and career development of your team, while creating a safe haven so designers can accomplish their best work.

Qualifications

  • 12+ years of relevant design experience in digital product, 4+ years in people management
  • Experience managing product designers and marketing designers, and the ability to build, mentor, and motivate teams
  • A diverse portfolio of work personally designed and shipped, along with examples of work directed and delivered by your team
  • Experience synthesizing company-level goals to help teams across multiple products create remarkable design experiences

Responsibilities

  • Manage and inspire a team of ~15 creatives, providing direction, pushing the quality of the work, and inspiring a strong design culture
  • Influence the overarching strategy for Financial Services, in collaboration with engineering and product management leadership
  • Build relationships with cross-functional team members from Engineering, Product, Marketing, and Data Science and speak to product strategy, design goals, and execution
  • Participate in design discipline-wide conversations and create deliverables on how to improve process, operations, and tools

Learn more about Design at Square.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources