Data Analyst - Customer Success
- San Francisco, CA
Square is looking for a Data Analyst to join the Seller Customer Success Operations team to help build the strategy by providing important insights which maximize customer happiness, team happiness, and operational efficiency.
You will need to develop reporting and summarize insights from the vast amount of data captured by Square. You will work with essential support team partners to create strategies to improve the performance of the team. You will also work with other Square teams to create and share insights and guide the execution on your strategic recommendations through project management.
Lead strategic analytical projects that provide important insights or promote operational change. You will partner with senior leadership to accomplish these projects, providing analytical horsepower to high-level projects.
Develop data models and pipelines to support the increasing scale and complexity of the CS organization (for example launching new channels such as Messaging, or bringing on new offshore teams)
Model and report on data in Looker to monitor and understand topics such as employee productivity, vendor tool efficiency.
Perform ad hoc analyses of business performance trends to inform executive decisions. For example, performing deep dive analytics on high-impact topics such as drivers of call volumes by customer segment and the long-term impact of calling Customer Success
Bachelor's degree required, with major in analytical or technical field strongly preferred
5+ years of analytical experience in consulting, product / BI analytics, business or operations.
Experience working with senior leadership on strategic projects that span ideation through delivery.
Advanced to expert level SQL proficiency and have familiarity with concepts beyond querying: schema and ETL design, and query optimization. Experience with reporting and visualization platforms (e.g. Tableau, Looker)
Familiarity with scripting/programming for data mining and modeling and ETL development (R, Python) is a plus.
Exposure using Statistics to provide important insights.
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Flexible time off
- Learning and Development resources