Product Manager, eCommerce

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square eCommerce team, formed with the acquisition of Weebly in May 2018, is on a mission to make it incredibly easy for anyone to sell online. With more than 40 million users across Weebly, Square Online Store, Square Online Checkout, and our other eCommerce products, we are passionate about helping restaurants, retailers, and sellers of all kinds reach success -- both online and offline.

As a Product Manager — eCommerce Store, you will lead our efforts to make it even easier for Square merchants to get online and grow their business. From optimizing how our sellers ship orders, to opening new sales channels like local delivery, to creating new omnichannel solutions that work seamlessly online and off, you’ll be driving critical projects to grow and enhance Square’s ecosystem. The ideal candidate is passionate about understanding user needs and pain points, and working with cross-functional partners to simplify the complex and ship elegant solutions that help sellers be successful online. This position will require strategic thinking and methodical execution, with an opportunity to drive impact for the millions of small businesses around the world.

You will: 

  • Define product strategy and optimize our customers’ experience using a variety of inputs, and clearly articulate rationale behind product decisions
  • Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions
  • In collaboration with design, engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch
  • Identify new growth opportunities via quantitative research, UX studies, and reviews of industry standard methodologies
  • Serve as the point person for your product area to leadership and across the organization
  • Influence key stakeholders throughout Square to align intent, resources, and prioritization

Qualifications

  • 3+ years of consumer-facing product management experience (experience in eCommerce or Restaurant Delivery Platforms is a plus)
  • Passion for our purpose of economic empowerment and helping sellers succeed
  • Strong customer empathy and experience shaping product direction based on customer needs
  • Ability to both think strategically for long-term vision, as well as operate in the details of short-term projects
  • Great relationship-building skills that shine when you’re talking with a customer, cross-functional partner, or engaging a diverse audience
  • Natural curiosity and growth mindset, obsession with the details
  • Self-starter and track record of delivering results across the finish line
  • Excellent organization and prioritization skills

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources