Beta Project Manager, Customer Success
- Full-time
Company Description
Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.
Job Description
- Work with Product Teams to design and kick-off and launch successful beta programs
- Draft recruiting and support content, recruit sellers through email and community communications
- Track, communicate status on, and monitor all active beta participants
- Solicit feedback from beta participants at essential project milestones, create the customer experience story and present recommendations to product teams
- Identify and escalate bugs and issues until resolution, communicating with our teams and sellers along the way.
- Give exit criteria recommendations for beta programs, and hold product teams accountable
- Work with the bugs and launch programs to report on launch health and success of each beta program
Qualifications
- 3+ years experience managing complicated, diverse projects.
- The ability to understand the big picture while being able to dive in at a granular level.
- An end-to-end problem solving skill-set, from structuring a complex problem through to developing relevant recommendations and working with other teams to get solutions implemented.
- Experience leading essential decisions within organizations without direct authority
- A proactive nature, a sense of urgency, and a high degree of self-motivation to go above and beyond to meet the needs of our sellers, and our team.
- The ability to work with different teams on a common project: product managers, marketers, engineers, creatives, analysts, and the CS department.
- Shown leadership as an project manager and independent contributor
- Experience with JIRA, Salesforce, Google tools and Looker.
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Flexible time off
- Learning and Development resources