Design Researcher, Cash App

  • New York, NY, USA
  • Full-time
  • Current Square Employee?: Apply via go/jobs

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system. 

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne. 

Interested in learning more?

Job Description

At Cash App, researchers work closely with cross-functional partners to build world-class, end-to-end features that solve many of the world’s most important and interesting financial problems for millions of customers.

Our research team is integrated with our design team and is based in Cash App’s gorgeous SoHo office in New York City. This role reports to the Design Research Lead.

In this role, you will:

  • Uncover meaningful insights that will help drive great design  

  • Design creative research that helps address the team’s needs, including screeners, field guides, and discussion guides

  • Help execute research, including leading sessions in the field

  • Help organize and understand customer data by making findings relevant and impactful through different mediums including presentations, videos, internal web content

  • Collaborate with different people in Design, Product Management, and Engineering to build in research at appropriate times through the product development cycle

  • Advocate customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for our customers


Key requirements include:

  • At least 5+ years industry experience. This might include design research, UX research, market research, applied sciences, journalism, and others

  • Familiarity with a wide range of qualitative research methodologies such as one-on-one interviews, ethnographic field research, usability testing (lab and remote), heuristic evaluations, card sorting, surveys

  • Background or experience in design that may include visual communications, product design, illustration, or other related skills

  • Strong qualitative, analytical, and problem-solving skills

  • Experience working in highly collaborative design teams, or other multidisciplinary teams

  • Excellent verbal and written communication skills

  • You are a self-starter with the ability to act autonomously

  • Excited about working in a fast-paced, dynamic startup environment


Even Better:

  • Previous experience working with consumer finance products

  • Ability to travel on a semi-regular basis to garner face-time with a semi-distributed team

  • A curious, hungry, and entrepreneurial spirit

  • Degree in Human/Computer Interaction or Psychology, Behavioral Sciences or equivalent experience

  • Filmmaking and editing experience with tools that might include Premiere Pro and Final Cut Pro

  • Experience working in international and multicultural settings


Please submit a presentation with your application that exhibits your ability to plan, execute and present research.

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines.