Program Manager, eCommerce

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

  • Oversee delivery of large impact and cross-functional product projects while simultaneously tracking a set of smaller projects
  • Guide strategic planning by partnering with design, user research, product, analytics and engineering to develop program plans, dependency identifications and resourcing plan
  • Plan and facilitate alignment meetings such as project kick offs, weekly check-ins, and testing to make communication easy and transparent
  • Assess competing business priorities and help drive decision making and alignment across teams
  • Improve product delivery, execution and processes
  • Establish and promote adoption of program frameworks, tools and best practices 
  • Identify challenges and risks, and work the project teams to address and reduce them
  • Communicate program plans, status, risks and mitigations to the broader team


  • 5+ years of program management experience in software/web development organizations, management consulting, or an operational role
  • High EQ and executive presence: you are able to collaborate with and influence designers, product managers, engineering teams and key stakeholders from different business functions
  • An understanding of agile product development methodologies and SaaS / software concepts
  • A strong sense of ownership and ability to chase down details that lead to a successful product delivery

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources