Supply Chain Program Manager

  • San Francisco, CA
  • Full-time
  • Alternate Location: Oakland, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Hardware Business Operations team at Square is responsible for the manufacturing, procurement, and supply chain management of all products available to customers globally.

As an essential member on the Business Operations team, you will develop supply chain transformation and improvement projects. Square is looking for a Program Manager with experience in the Supply Chain Management and Logistics domains who can understand and define requirements to build end-to-end processes for sustaining and NPI products. You have the project management experience to recommend designs and process flows with the objective to grow the business with supply chain processes and efficiencies. 


You Will:

  • Implement multiple large-scale supply chain transformation projects from start to finish using the Supply Chain Project Life Cycle process, such as designing and implementing returns/refurbishment management programs across all Hardware products
  • Manage and help develop the Project Requirements Document (PRD) to clarify scope, and ensure understanding on each supply chain project
  • Work with team members, such as Engineering, Finance, Legal, Product Operations, Business Systems, Planning and Logistics, to understand the our goals, identify the gaps in current processes and guide supply chain improvement
  • Define key supplier performance metrics, develop data collection and reporting process, analyze the data and improve actions
  • Work with teams to agree on, develop, and help implement our global Supply Chain roadmap
  • Present quarterly business review (QBR) documents with team members and external partners
  • Analyze cost and spending data and work with the Finance team for comprehensive reporting on risk and opportunity
  • Communicate weekly/monthly/quarterly status updates to teams and Hardware Staff


You Have:

  • BS or MBA in Business, Engineering, Supply Chain or related discipline
  • Successful track record in managing complex international supply chain projects
  • 5+ years of experience in managing supply chain programs using Project Management (PMP preferred)
  • Creativity in developing relevant analysis and communicating recommendations
  • Comfortable working across multiple departments
  • Experience in mySql and Snowflake, develop dashboards and reports in Looker

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources