Risk Operations Specialist

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Recovery team at Square helps merchants who have a negative balance with Square get their accounts back on track. The team’s impact is direct to Square’s bottom line, and you will have the chance to develop a deep understanding of risk at Square. As the face of Square and point person for our merchants, you will be essential as we build outstanding processes. You will work closely with our Support, Disputes, Credit, and Fraud teams to develop solutions to improve Recovery and impact Square’s earnings.

You will:

Serve as a customer-facing representative for the Square experience
Communicate with customers via a CRM tool, email, and phone
Resolve complex issues both autonomously and in a team environment
Collaborate on cross-functional projects
Negotiate payment options with customers

Qualifications

BA/BS degree or 2+ years in equivalent practical experience in customer-facing role
Familiarity with Excel and Word or Google Equivalents
Ability to quickly grasp concepts and ideas and thrive in a dynamic environment
Passion for Square and strong interest in technology / knowledge of the industry
Even better:
Spanish/French fluency
Skills in SQL, CRM, and data analysis tools
Previous experience with fraud, risk, or payment dispute processing
Experience in Salesforce.com

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Flexible time off
Learning and Development resources