Account Manager, Canadian Markets

  • Toronto, Canada
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Global Account Management team works with the largest Square merchants to grow their business using the power of Square. This team of account managers partners with product, sales and marketing teams to deeply understand the challenges and opportunities for our merchants and meet their needs with Square solutions.

We are looking for the next member of the global account management team managing some of Square’s most valuable seller relationships in Canada. You will work with your lead and teammates to better understand the unique challenges and opportunities for account management and help promote long-term success for existing sellers on Square. 

You will:

  • Grow and retain a multi-million dollar portfolio of CA-based sellers
  • Understand customer needs, and local market trends, to ensure Account Management and Square is delivering remarkable solutions to our sellers
  • Cross sell and up-sell products and features through discovery, education and product onboarding support 
  • Use Square’s value propositions to negotiate custom pricing with micro, SMB and strategic size sellers
  • Strategically address customer concerns and issues to rebuild and strengthen client relationships 
  • Work with our international Sales, Support and Product teams to help uncover and surface product insights
  • Work with the account management global working group by sharing seller recommendations, operational needs and growth opportunities

Qualifications

  • 3+ years experience in Sales, Account Management or related field
  • Experience discovering and closing sales opportunities and building client relationships
  • Experience managing a pipeline to achieve revenue targets
  • Experience exceeding revenue goals 
  • Strong interest in business operations and strategy
  • Resilience in the face of adversity and are comfortable with ambiguity
  • Entrepreneurial spirit
  • Passion and knowledge about how new technologies can help better serve small and medium size businesses
  • Experience with Salesforce or other CRM tools 
  • A BA/BS or relevant experience
  • Proficiency in French preferred

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources