Instructional Designer, Sales Productivity

  • St. Louis, MO
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a smart, enthusiastic, and successful Instructional Design Professional who can take our current Instructor-led Training content and develop exciting and interactive blended learning solutions that increase knowledge transfer and improve the skills of a growing and dynamic sales team. You will also have a hand in developing and maintaining our sales-owned Knowledge Management content, helping ensure the Sales Team has the most up-to-date product and process information at their fingertips. You will have a passion for building and developing content and structures, while measuring the adoption and success of all of their work products. You will lead the development of content for: new hire onboarding, new product launches, new sales process content, ongoing skills development, and other key drivers of sales success. 

You Will:

  • Education Domain Expertise - Knows how to analyze, design, and develop outstanding blended learning content using multiple tools (LMS, authoring tools, video editing)
  • Project/Program Management - Develops project plans to develop and launch new programs or improve on current programs. 
  • Knowledge Management - Working knowledge of best practices in Knowledge Management and become an expert using our tools. 
  • Matrix Team Leadership - Works well to develop cross functional teams to support enablement programs. 
  • Strong Written Reporting - Engages senior sales leaders in the planning, execution, and follow up of essential programs.


You Have:

  • Project Management - Ability to scope a project from creation to completion. 
  • Domain Technical Experience - Must have pre-existing experience in one or more authoring tool, LMS administration, and Google Slide design. Preferred, buy not required, to have HTML5 experience. 
  • Delivers Results - Completes work on time and within budget. Can gain adoption for new programs.
  • Strong Learner - Adaptable to new ways of working and new ways of creating. Keen to learn how learning works and apply different skills to learning methods.
  • Creative Thinker - Is willing to take a risk and try experiment with new learning methods.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources