Software Engineering Manager, Help Products

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Help Products team creates personalized support experiences at scale to get answers to our sellers’ questions - fast. As Engineering Manager, you’ll lead a cross-functional team that serves Square’s millions of merchants, providing them with the precise information they need to keep their businesses running. This means extending functionality to meet our sellers’ diverse needs, solving new challenges across channels, and ensuring the high-availability of tools our merchants rely on to serve their customers.

You will:

  • Manage a team of 6-8 experienced and passionate product engineers

  • Form relationships with your cross-functional counterparts and team members at Square, and manage relationships with external QA vendors

  • Build an outstanding team by hiring remarkable talent, coaching engineers, fostering engineering decision-making, and applying your technical expertise to maintain a high technical bar

  • Oversee the success of your team's projects and achieve quantifiable results on time

  • Report into a Director of Engineering on the team and participate in essential technical, design, and product discussions with leaders across the organization


You have:

  • BA/BS degree or equivalent practical, working experience (6+ years preferred)

  • At least 2 years experience managing and mentoring engineers (including providing feedback, investing in the career growth of your team members and growing teams)

  • A knack for creating readable, well-crafted, maintainable code

  • An eye for design and an ear for the customer; engineering makes substantive contributions to product definition

  • Eagerness to share your ideas, and openness to those of others

  • Interest in working on a product platform-focused team building tools for our customers


Technologies we use and teach:

  • Ruby/Rails

  • Ember, React

  • RPC, REST APIs, Protobuf

  • MySQL, Elasticsearch

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources