Risk Operations Supervisor

  • Melbourne, Australia
  • Full-time

Company Description

Our mission is simple: we want to help people everywhere start, run and grow a business. We’re a fast-moving global fintech company building the tools entrepreneurs need to simplify and streamline their business. Square’s powerful ecosystem of tools includes everything from accepting card payments and invoicing to e-commerce, data reporting, loyalty programs and managing inventory, locations or customers. 

Now supporting millions of businesses worldwide, Square is recognised as a leader in innovation, rated in the top 10 of Fast Company’s 2019 World’s Most Innovative Companies list. As we continue to expand globally, we are looking to drive that innovation further by scaling our smart, dedicated and passionate workforce in new markets. Square was founded in 2009 by Jack Dorsey and Jim McKelvey and is headquartered in San Francisco, with offices now operating across the United States, Canada, Japan, the UK, Ireland and Australia.

Job Description

The global Square Risk team works to protect Square, Square sellers, and enable safe growth across our ecosystem. We are looking for a Risk Operations Supervisor to join our Australian Risk Operations team. Supervising a small team of Risk Specialists, you will ensure your team is meeting Square Australia’s operational expectations around identified payment risks, and develop longer term strategies to further improve our effectiveness. Reporting to the Australia Risk Lead, the Risk Operations team works alongside our Risk Policy team, which develops Square’s risk strategy in Australia. This role can be located anywhere in Australia. 

Someone who loves providing guidance to your team members, you will relish investigating and getting to the bottom of things. You may have an interest in the areas of fraud investigation and the financial payments industry, and are curious about how new world events and scenarios impact upon risk. You will work with global and local Square teams including Compliance and Customer Success, and will also lead projects in payment recovery policy, scoping manual versus automated work and streamlining operational processes.

You will:

  • Manage a team of 2-3 Risk Specialists including performance management and shaping team vision.

  • Participate in recruiting efforts to bring in top quality candidates to fill essential roles.

  • Review risk operational metrics to monitor the performance of the team and on an ongoing basis.

  • Identify gaps in current systems, policies, products and strategies and take actions to mitigate risks with guidance from the Australia Lead, Risk. 

  • Build relationships across Risk and Square teams including Sales, Customer Success, Product, Compliance and Dispute teams.

  • Work on multiple  projects to improve risk strategy systems and tools.

  • Recommend enhancements and process improvements based on assessment of existing ways of working.

Qualifications

  • Undergraduate degree or equivalent experience.

  • The ability to synthesise information and make recommendations on a course of action.

  • A creative and eager mindset, with a bias towards action and finding solutions.

  • The ability to interpret ambiguous situations, and make decisions under pressure.

  • Experience working on an operationally focused team.

  • Experience managing a team, either formally or informally.

  • Understanding of the online payments landscape across all participants: issuer, merchant, acquirer and network.

  • Optional:

  • 2 or more years’ risk experience including mitigating online fraud, such as account takeover, phishing and online card testing.

  • Experience in card issuer disputes, and card transaction monitoring. 

  • Experience in recovery including recovery workflow and bankruptcies/liquidations knowledge

  • Experience with SQL, Looker or similar business intelligence software/big data analytics platforms.

     

     

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources

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