Product Manager, Marketing Web

  • San Francisco, CA
  • Full-time
  • Alternate Location: New York, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Marketing Web team oversees the core experiences (e.g. navigation, home page, integrations) and underlying platform of our customer-facing websites (www.squareup.com). The marketing website is our face and first impression for many customers. The navigation and site architecture are the maps that guide customers towards value. The platform supports all of this and empowers individual product teams to create their own experiences. We build platform tools that have outsized benefits and help other teams at Square to iterate faster. Together, this paints a vivid picture for our customers on how the Square ecosystem can solve their needs — today and tomorrow. 

As the Product Manager for this team, you will guide projects from creation through execution. You will be in the unique position of having your customers be Square sellers and our teams (e.g. product marketing, engineering, design). You will need strategic thinking, execution, and superb partner management. You will guide growth metrics and oversee the details of the solution from deep in the stack through the end-user experience.  You will also collaborate with designers, engineers, analysts, marketers, and other cross-functional team members within the organization to ensure that our platform provides a remarkable experience for developers to build in, marketers to launch on, and merchants to learn throughout. If you’re looking for the rare opportunity to simultaneously own an essential platform and growth channel, you will find this role compelling and rewarding.

 

You will: 

  • Set the vision, roadmap, and direction for the team in tight collaboration with design, engineering, and analytics
  • Lead the planning, scoping, and prioritization of projects to achieve all of our goals
  • Determine features, write product specs, organize user studies, improve feedback, help write test plans, manage the backlog, and ship
  • Represent the team with partners and senior company leaders to align resources and prioritization.
  • Educate others on the capabilities and best practices of the platform
  • Create awareness and conversion of products through our website as a channel
  • Foster an environment that enables the team to build quickly while maintaining a high standard for quality

Qualifications

You have:

  • 4+ years of Product Management or closely related experience
  • Customer empathy and experience shaping product direction and execution based on customer needs
  • Experience building platforms or working with design systems
  • Navigated difficult situations with competing partner needs
  • Experience shipping and iterating on successful products at scale, with cross-functional teams
  • Nice to have: Experience with marketing technologies and content management systems
  • Nice to have: Served as an evangelist for a product group or developer platform

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources