Head of Supply Chain Systems

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Head of Supply Chain Systems role is the Product Owner and internal Customer Success Manager for Square’s expanding portfolio of Supply Chain business systems. The Head of Supply Chain Systems will assume a leadership role in defining the strategy and vision for how we transform the Supply Chain and Logistics processes at Square through collaboration with team members.You will provide the interface between multiple departments within Square and our dedicated team of engineers, business analysts, and architects. You will consult and guide stakeholders to maximize the value of connected applications and data. Furthermore, you will provide overall vision for our existing technology investments ensuring that transformation in technology and processes is done seamlessly and cost-effectively. This technical leader will be focused on identifying industry best practices when it comes to technology methods, tools, and best practices and communicating and applying these insights across the Supply Chain and Logistics technology teams.  You will provide leadership in platform development and work with the Hardware Supply Chain team to encourage agreement and adoption for our vision. You will balance strategic vision and approach problems from a data and systems-design perspective. You will work with a variety of partners to understand their current workflows, identify gaps and goals, develop requirements, prioritize projects and lead product roadmaps, from conception through launch to ongoing development and operational oversight. You will manage a team that can scale and produce work that establishes credibility and world class solutions.

You Will:

  • Partner with departments to understand current and future state needs help to shape those outcomes

  • Be the lead advocate for the Supply Chain platform to the business

  • Build and refine the Supply Chain and Logistics roadmap in close collaboration with business and Biztech stakeholders

  • Leverage the existing Oracle Cloud Supply Chain Platform. At the same time, look at industry best practices and recommend amazing solutions beyond Oracle if those provide a better fit to our needs

  • Lead the discussion/decision on build vs buy for solving problems

  • Lead the Engineering team for builds, where packaged solutions are not best fit 

  • Lead a team of Business System Analysts and Architects to support the Supply chain, Logistics, Demand/Supply planning teams

  • Champion the use of effective Agile methodology within our development teams

  • Create our cloud 1st strategy

  • Strategize all future tech/software investments to align with goals and establish KPIs/metrics

  • Promote metric-driven approach and instill elements into the architecture that deliver insights to run the business effectively

  • Work with our important 3rd party partners understanding their roadmaps and position Square to take advantage of them

  • Communicate on the vision and provide presentations on that strategy to our leadership team

  • Collaborate effectively at all levels of the organization while leading complex projects and initiatives

  • Manage Vendor relationship


You Have:

  • Minimum of 15 years of experience in technology leadership roles focused on Supply Chain, Logistics technology, Planning, Inventory Management - vision, planning, architecture, and scope

  • Demonstrated design and implementation experience with major cloud platforms in the Supply Chain and Logistics Technology space 

  • BS or MS in any of the technology disciplines  

  • Strong knowledge of B2B, Contract manufacturing processes 

  • Experience on demand and Supply planning processes and tools 

  • Broad knowledge of software development and software testing methodologies along with change and configuration management practices in internally hosted, and cloud-hosted environments

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources