Customer Service Advocate - Bilingual (Spanish/English)

  • Dublin, Ireland
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We started with a simple idea—that everyone should be able to accept credit and debit cards—and we’ve been rethinking buying and selling ever since. Square operates in 5 markets globally and this role is based in our Dublin office. You are dedicated to details, professional communication, and providing world-class customer service, acting as the voice of Square in a new market and region. You have demonstrated experience using your proximity to customers to identify improvements to the customer experience. You are curious, a problem solver, and motivated by the challenge of building our small, but strong and growing, operation here in these early days for Square in Dublin. You will report into the Lead of Customer Service for the UK/EU.

You will:

  • Spend the majority of your day interacting with Square sellers by phone, email, Twitter and Facebook.
  • Connect with sellers to discuss their needs and how Square products can help them start, run and grow their business.
  • Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers’ issues. 
  • Analyse trends in customer issues and suggest improvements to processes and products.
  • Identify and draft improvements to online help content and internal documentation.
  • Work with other teams and functions across regions to improve product and procedures.

Qualifications

You have:

  • A university bachelor’s degree or equivalent experience.
  • Spoken and written fluency in English and Spanish.
  • Previous customer service experience.
  • Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others.
  • Ability to customize the support experience to the needs of individual customers.
  • Flexibility to work weekends (as part of a rotating schedule) and public holidays as needed

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources
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