We started with a simple idea—that everyone should be able to accept credit and debit cards—and we’ve been rethinking buying and selling ever since. Square currently operates in 5 markets globally and this role is based in our Atlanta office.

The ideal candidate is dedicated to providing world-class customer service, acting as the voice of Square in a new market and region. You have demonstrated experience using your proximity to customers to identify high-leverage improvements to the customer experience. 

You will:

• Spend the majority of your day interacting with Square sellers by phone, email, Twitter and Facebook
   
• Connect with sellers to discuss their needs and how Square products can help them start, run and grow their business
   
• Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers’ issues 
   
• Analyse trends in customer issues and suggest improvements to processes, policies, and products
   
• Identify and draft improvements to online help content and internal documentation
   
• Work cross functionally with other teams and functions across regions to improve product, policies and procedures

You have:

• A university bachelor’s degree or equivalent experience
   
• English fluency, both spoken and written
   
• Strong organizational, analytical, written, and verbal communication skills, with evidence of previous customer service experience and technical ability being highly regarded
   
• Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
   
• Be a problem solver. You enjoy digging into a problem and finding a solution.
   
• Ability to customize the support experience to the needs of individual customers
   
• Coachable mindset, interested in implementing feedback, and dedicated to continuous personal improvement
   
• Comfort with ambiguity and resilient when facing rapid change
   
• Superb attention to detail
   
• Excellent time-management skills
   
• A desire to help people and improve the customer experience of our sellers
   
• A passion for startups and for simplifying the buying and selling experience
   
• The ability to work weekends as part of a rotating schedule
   
• The ability to work public holidays as needed
   
• Working-hours flexibility

Even better:

• Fluency in one or more additional languages besides English, both written and spoken
   
• At least two years working in a customer-centric, cross-functional role at a technology company and/or a background in hospitality 
   
• Experience handling sales inquiries over the phone or email, or equivalent experience
   
• Sound knowledge of social media, including Twitter and Facebook
   
• Leadership experience, formal or informal
   
• Excel and/or SQL knowledge

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Flexible time off
• Learning and Development resources