EA Team Lead, Seller

  • San Francisco, CA
  • Full-time
  • Alternate Location: Oakland, United States
  • Position open to remote: No

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square is looking for a dynamic individual to join the Executive Assistant organization, reporting to the EA Team Lead, supporting one of our top executives and managing a team of EAs. Our Executive Assistants are strategic partners who hold everything together:  from calendaring and travel to reporting processes and team support. You will participate in complex and strategic projects to support Square's success. The Square EA Team is a centralized organization that works cross-functionally. They are the carriers of culture and community throughout the company. 

We are looking for a tenured C-Suite EA with experience supporting Board(s) of Directors and a minimum of 3 years of people management experience. We’re looking for someone who has a natural passion for learning and people development, enjoys taking on new challenges and projects, and who excels at being mindful of details.

Executive Assistant Responsibilities

  • Provide detail-oriented administrative support to a top executive, maintaining a complex calendar, requiring coordination with both internal and external executives, Board of Directors support, business partners and EAs.

  • Be the executive’s right hand by attending meetings, taking notes, participating and being a knowledgeable resource, while ensuring executive preparation and effectiveness. 

  • Collaborate with other EAs.

  • Excel at communication across all levels of expertise, translating priorities and influencing when necessary.

  • Prioritize projects, identifying gaps and taking ownership; assist with compiling and preparing confidential materials, agendas for team meetings and events.

People Management Responsibilities

  • Lead a team of 2+ EA Managers that manage ~12 Executive Assistants with varying levels of experience and responsibility, while maintaining a safe, secure, and legal work environment. 

  • Manage administrative responsibilities for direct reports, including time off approval and balance, multiple reporting processes, Workday management, and team resource maintenance.

  • Always assess the evolving needs of the team for EA support. Lobby for and secure headcount. Hire and onboard new team members.

  • Communicate job and performance expectations through consolidation, synthesis, and delivery of performance feedback during our talent planning, performance review, and promotion cycles.

  • Support direct reports’ effectiveness and successful execution of their job responsibilities, while monitoring bandwidth and balance of work across the team. 

  • Foster direct reports’ professional development through dynamic mentoring and coaching.

  • Establish and maintain systems, policies, procedures, and productivity standards.

EA Leadership Team Responsibilities

  • Work with other EA Leads and Manager on team-wide matters. This includes annual and incremental budget planning processes, team-wide load balancing, identifying trends and recommending systemic improvements. 

  • Active participant in company-wide promotion and compensation calibration, recruiting outlook and hiring processes, talent planning, and other team building programs.

  • Collaborate, analyze and execute outcomes from the bi-annual Employee Engagement survey.

  • Faithfully represent the EA Team’s values and interests internally and externally. 

  • Maintain diplomatic and positive working relationships with cross-functional partners. 

Qualifications

  • 10+ years of experience as an Executive Assistant, with increasing responsibility leading to support of the C-Suite.

  • 3+ years of experience managing a team.

  • History of investing time and effort in the betterment of an EA Team. 

  • Strategic communication skills.

  • Experience handling multiple administrative and executive support tasks and projects and communicating across all levels of expertise. 

  • High level of accuracy.

  • Be proactive and resourceful when problem solving.

  • A good listener.

  • Technologically fluent.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources