Marketing Operations Manager

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square is looking for a Marketing Operations Manager who will be an exceptional addition to our Marketing team. You will work with marketing leaders to achieve agreement on the corporate strategy, drive strategic planning, and ensure execution of key projects. You will communicate with partners on marketing programs and their status, solicit feedback from partners to ensure continuous improvement, and ensure agreement of our goals with the operational budget. You are responsive, action oriented and committed to improving operational efficiencies across the Global Marketing team. You form strong relationships and build empathy with functional experts.

You will:

  • Partner with our Finance & Strategy team to manage budget, inform investment strategy and find new and improved ways for tracking, prioritizing and measuring budget
  • Manage $XXXM global marketing budget end to end; Partner with Marketing Leadership team to ensure budget is planned according to their Marketing programs and on track to achieve as expected
  • Guide the marketing planning process, inclusive of quarterly and annual strategic planning, ensuring marketing’s goals are aligned with Product, Sales, and Partnerships goals
  • Onboard vendors and partners and negotiate contracts on behalf of Marketing team
  • Prioritize essential strategic projects based on impact through a data-driven approach
  • Manage strategic projects across the Global Marketing team to ensure execution tracks against timelines, and unblocking progress through relevant next steps
  • Work across Square to establish essential projects and guide them through execution
  • Work with leaders to develop strategic and operational framework to help exceed Square’s growth projects
  • Ensure communication of priorities, projects/programs, and results to leadership and the larger team
  • Ensure deliverables and organizational needs are met while having a strong feedback pulse from the larger team
  • Identify and determine new opportunities, essential projects, and operations gaps and take on as strategic projects Increase leadership team effectiveness through prioritization - from weekly meetings to influencing offsites


You have:

  • 5+ years experience leading marketing operations in a high-growth company
  • Data-driven marketing strategy, planning, budget allocation and organization alignment experience
  • Demonstrated experience of analyzing and improving marketing funnels and conversion rates
  • Experience leading strategic projects
  • Bias to action and willingness to multi-task

Even better:

  • Global campaign management experience 
  • Technology industry experience

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources