Software Engineer, Conversations Team

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Conversations team at Square is building a messaging platform to allow merchants to message their customers across multiple channels (SMS, FB, etc.), with all of the contextual information Square already knows about their business seamlessly integrated into the experience. The team's mission within Square is to help sellers communicate with their customers. The first step of that was to build Square Assistant -- a virtual assistant to help merchants serve their customers, initially over SMS. Looking into 2020 we are excited to focus on messaging more broadly, and of course incorporating the intelligence and convenience of Square Assistant into our new messaging platform. The team itself was created in mid-2019 with the acquisition of Eloquent Labs.

We're looking for engineers with an interest in backend/server engineering, and particularly in real time applications (e.g., messaging systems) to help build out Square Messenger, and to support the backend infrastructure for Square Assistant.


You will...

  • Play a key role in implementing a new messaging product within Square
  • Build high availability and highly resilient systems for real-time messaging
  • Work with AI, iOS, and web engineers to ship features.
  • Work cross collaboratively with product managers and designers to improve and determine product scope and design.
  • Ship cutting-edge AI to businesses that traditionally haven’t had access to it

You have…

  • 3+ years of relevant academic or industry experience
  • Experience with system design and implementation
  • Experience with AWS and Java is recommended
  • Experience in Python and an interest in machine learning are a plus
  • Interest to help shape the mission and roadmap of a new team, and rallying others to join you
  • Eagerness to share your own ideas, and openness to those of others

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources