Customer Success Advocate, ECommerce
- Scottsdale, AZ
Would you like to learn about how technology helps small businesses become more successful? Weebly is looking for stellar individuals to join our growing Customer Success Advocate team in sunny Scottsdale. In this role, you’ll help our customers achieve their goals with their sites over the phone, via online chat and email while delivering top notch service. As a CSA, you are involved in all aspects of customer service and have a direct impact on our customers and their emerging websites.
You won’t be making cold calls — which means no getting yelled at because you interrupted someone in the middle of Instagramming their dinner — but you will spend the majority of your day talking to our customers over the phone & through chat or email tickets.
Deliver a great customer experience while providing technical support via Phone or Chat
Offer additional products and services that help our customers reach their goals. Yes, we mean you’ll be selling products and services they need to be more successful
Use a timely & professional approach to respond to chat & email tickets, as well as phone calls.
Deliver value to the company through customer conversion, retention, and cross selling of our products
Must be able to remain focused in a fast paced environment, helping as many customers as possible each day
Strong understanding of internet technology and website creation
Experience with Ecommerce and marketing is a plus
Previous customer support and/or sales experience preferred
Must have excellent written & verbal communication skills
Comfortable with technology in general (you are the person your friends and family call when they need help with their new wireless printer)
Type at least 40 WPM
Sense of humor
This is a full time position with benefits, and requires that you are in Scottsdale, AZ. This role is located in Arizona, and requires you to live in-state. The salary for the role is $20.70, and the shift will be decided closer to start date. The hours of the team are between 6am and 7pm (which change when MST is observed). You can access our benefits guide here and our benefits video here.
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Flexible time off
- Learning and Development resources