Lead Product Manager, Merchant Risk Experience

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Product Management Lead on the Merchant Risk Experience team, you have dual goals: you prevent fraudsters from exploiting Square's system and you advocate for legitimate customers that get caught in Square's fraud detection net. You understand your customer's needs, you establish the mission for your product area, and you work with your team to create system, process, and product improvements to help Square's customers succeed. You establish the multi-year product strategy for Square's Fraud Risk team and guide the product from creation through detailed execution. You will report to the Head of Risk Product Management and partner closely with a passionate team of engineers, data scientists, analysts, designers, copywriters, marketers, and operations/policy managers. You advise leaders across Square whose products lines and customers are facing financial risks. You develop a team of Product and Program Managers, providing coaching, career development opportunities, and leadership across the Risk organization. You will become a domain expert in Fraud prevention and build empathy and understanding for your customer and their business.

You will: 

  • Establish a vision and multi-year strategy for fraud risk management at Square in partnership with Risk Engineering, Design, Analytics, Data Science, Policy, and Operations, as well as and partner teams across the company.
  • Lead a team of Product and Program Managers who launch products and features that put the customer first while protecting Square against financial loss. 
  • Coach your team members toward growing their careers as Product and Program Managers.
  • Represent your team, your team's goals, and your team's strategy within the Risk leadership team and among senior company leaders.
  • Think as a platform: support other teams across Square in their efforts to grow their lines of business by understanding their goals and using them to inform your strategy.

Qualifications

You have: 

  • 8+ years of product management experience.
  • 4+ years directly managing a team and guiding team members in growing their careers.
  • Experience building agreement with diverse partners.
  • Vision: You've formed, gained and supported strategies shaping the multi-year direction of your team.
  • Results: You're excellent tactically, with experience shipping elegant products at scale.
  • Customer empathy: You have experience shaping product direction and execution based on customer needs.
  • Experience working through complex problems without a definitive answer.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources