Partner Growth Manager

  • Tokyo, Japan
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a Partner Manager to join the Square Japan team. In this newly created role you will be the second member of the Japan Partnerships team and will report to the Lead - Partnerships in Tokyo. Our team’s mission is to create an ecosystem that connects partners and sellers, and enables both to build a business on Square. You’ll represent Square’s brand in Japan and help grow existing local partnerships, expanding these to cover new Square Japan products. 

Square Japan partners include platform partners using Square API integrated third-party products (accounting and tax, form builders, booking and scheduling, items and inventory, delivery and orders, marketing and analytics, eCommerce, point of sale), and referral partners (organisations and agencies across banking and financial services, telecommunications and other markets). You will grow awareness of Square’s capability with these partners through product integration, partner promotional marketing activities and work with the Lead - Partnerships to advocate for feature enhancements and share Japanese market intelligence with global Product and Development teams. You will work with the global Partner Growth team to provide global partner programmes in Japan.

You will:

  • Manage ongoing Japanese partner management and growth programs 

  • Maintain direct relationships with partners, account managing, resolving issues and creating value

  • Conduct ongoing integration maintenance (e.g. fixing bugs, upgrading to new APIs if available)

  • Encourage and support Square Sellers to adopt and work with Square Japan partners

  • Become a Square product expert - able to talk about Square’s partnership strategy and platform ecosystem

  • Analyse partner metrics and performance against ongoing goals and organise renewal of contract terms

  • Work with cross functional teams (Partner Engineering, Product, Partner Development team) to help partners integrate with Square and QA the integration, including listing on App Marketplace and public web and running marketing and PR activities

  • Conduct product training with partners

  • Identify “breakout” partner opportunities that deserve more broader attention and communicate these with the Lead - Partnerships

  • Work with a broad range of team members in Product, Engineering, Marketing, Sales and Legal, serving as an advocate for your partners while balancing Square’s goals

  • Lead programs for Japan partners with internal Square teams and partner teams

 

    Qualifications

    You Have: 

    • Undergraduate degree (preferably in a technical discipline) or equivalent experience

    • The ability to work with Japan-based customers in Japanese (writing and phone), and global Square colleagues in English (reading, writing and video meetings)

    • Experience having detailed technology-based conversations with partners across multiple industry verticals

    • A strategic approach, understanding the long-term benefit for both Square and our partners

    • Experience building and managing relationships with business leaders at all levels, with internal colleagues and external partners

    • Experience working cross-functionally with different teams, managing projects and marketing programs at scale

    • A passion for Square and desire to help customers

    Optional

    • Understanding of other aspects of partner growth: prioritization of business, strategic and financial assessment, structuring and negotiation of new projects

      Additional Information

      At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

      Perks

      At Square, we want you to be well and thrive. Our global benefits package includes:
      • Healthcare coverage
      • Retirement Plans
      • Employee Stock Purchase Program
      • Wellness perks
      • Paid parental leave
      • Flexible time off
      • Learning and Development resources

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