Data Analyst, Seller Insights

  • New York, NY, United States
  • Full-time
  • Alternate Location: San Francisco, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Account Management team helps merchants get the most out of Square through direct business consultation and product education. We retain and grow Square's existing seller base and surface insights to Square's product teams based on seller feedback. The Account Management Strategy & Analytics team uses data to guide Account Management's program design and operations and to influence Square's product roadmap. As a Data Analyst on the Account Management Strategy & Analytics team, you will be responsible for transforming product feedback data into actionable insights for Square's product teams. You will identify areas of opportunity to improve the seller feedback loop, design and implement scalable solutions, build robust data visualizations, and collaborate with our go-to-market partners to tell the "voice of the seller."

You will:

  • Leverage product feedback data to drive analyses and actionable recommendations to influence product roadmap and sales strategy
  • Collaborate with technical partners to create efficient processes for ingesting product feedback from Account Manager conversations with Square sellers
  • Develop key metrics and build and maintain data visualizations for partners to receive real-time feedback across seller segments and stages in the product lifecycle
  • Work with Account Managers to compose relevant seller case studies that provide color to the data surfaced
  • Support ongoing Account Management sales and product insights campaigns in collaboration with product partners

Qualifications

You have:

  • 2+ years of analytical experience
  • Proficiency with data, analytics, and visualization technologies (we use SQL and Looker)
  • Experience with applying quantitative analysis and logical reasoning to influence business outcomes
  • Success with driving complex projects from start to finish
  • Creativity in developing new processes, analyses, and recommendations

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources