Acquirer Operations Lead

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Payments team enables Square to move money. From developing infrastructure to working with external partners, we find the best ways to move money across different networks and countries in a way that is cost-effective, available, scalable, secure, and forward-looking. As Senior Acquirer Operations Lead on the Payments team, you will be responsible for coordinating with Square's global acquirers as well as working with Product and Engineering teams to translate best practices into code for Square's money movement systems. The team you lead will be deeply involved in launching new functionality and markets, adapting our money movement systems to changing industry requirements, and monitoring our systems for accuracy and efficiency.

You will:

  • Lead a distributed team of focused acquirer operations managers that are responsible for keeping payments flowing smoothly in various currencies across Square's global ecosystem
  • Use your knowledge of payments to turn industry changes and mandates into scoped projects that maximize functionality and compliance while minimizing costs
  • Work with our payment industry partners and suppliers on scoping and implementation for new features and systems Build analysis and regular monitoring to ensure that the messages
  • Square sends on to payment networks are maximizing success and minimizing costs
  • Creatively identify new sources of data that can allow Square to route payments optimally
  • Work across departments with our Product, Business, and Finance teams to develop Square's global payments strategy


You have:

  • BA/BS degree and 8+ years of experience working with card processing, settlements, or disbursements of payments at a technology company, payment network, or financial institution 3+ years experience managing team members in a fast-paced environment
  • Experience with large data sets performing and leading complex analyses and performance monitoring
  • A structured approach to execution, and ability to distill complicated issues into simple, easy to understand problem sets
  • Natural curiosity and a desire to oversee all aspects of reliably moving billions of dollars in a small, highly focused team
  • The ability to straddle roles as a product manager and relationship manager; equally interested in negotiating contracts and reviewing payment network rules updates to extract key information
  • Interest in changing the payments landscape in the US and globally

Even better:

  • Experience working at a high-growth tech company and familiarity with agile software development
  • Basic knowledge of SQL and ability to perform ad hoc analysis using financial data
  • Familiar with the details of payment processing costs and terminology and with commonly used payment specifications such as ISO 8583
  • Understanding of international payments trends and environments in the US and APAC regions

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources