Employee Referral Specialist

Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The mission of the Employee Referral Program is to ensure a high touch experience for referrers and a positive experience for their referrals. As an Employee Referral Program Specialist, you will be an advocate for elevating and improving the program for all of its stakeholders: referrers, referrals, and recruiters. You will partner across different teams within the People organization to implement programmatic changes, oversee operational hygiene, and maintain our referrer communication channels. Reporting to the Talent Programs Lead, you are someone who is passionate about providing an exceptional candidate experience while focusing on scaling a growing program.

You will:

Oversee the execution of process, system, and technical improvements to the Employee Referral Program.
Partner cross functionally across the People team to plan and execute projects.
Oversee weekly reporting on operational hygiene and quarterly reporting on program metrics. Maintain all communication with referrers, including answering questions in our email and Slack channels, writing our monthly newsletter, and overseeing our CSAT.
Partner with Recruiters to ensure a positive referral experience.
Proactively identify and recommend creative solutions to current processes to help scale the program.

Qualifications

1+ years of sourcing or recruiting experience with an agency or in-house recruiting team.
Experience using an Applicant Tracking System to maintain candidate pipeline.
Experience creating reports using Excel or Google Sheets, preferably with experience using data analytics tools like Looker.
Experience managing multiple competing projects through completion.
Experience collaborating across multiple teams and holding stakeholders accountable.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

Healthcare coverage
Retirement Plans
Employee Stock Purchase Program
Wellness perks
Paid parental leave
Paid time off
Learning and Development resources