Risk Operations Lead, Verse

  • Barcelona, Spain
  • Full-time

Company Description

Verse is a financial brand within the ecosystem of Square, located in Barcelona. Our goal is to take the friction out of spending and sharing money through peer-to-peer transactions. Our digital wallet allows you to share payments instantly, safely, and free of charge in select European countries.

We are collaborating closely with the Cash App organization to build a product that refines the world’s relationship with money by making it universally accessible. This partnership will enhance support and continued investment in our company’s growth across the European Union. 

We want to hire the best talent to join our team, headquartered in Spain. Interested in learning more?

Job Description

You will be the foundational building block to the Risk organizations for Verse Risk Operations and will be focused primarily on Fraud Risk for all Verse products. This position has material cross-functional collaboration requirements within Verse's Compliance Teams and with our third-party banking relationships. You will monitor daily operational management including SLA adherence, workflow efficiency, resource allocation, and all things Fraud and Risk mitigation. Once established, the Risk Operations Lead will build our Risk organization going forward. 

Operational Management

  • Strategic Planning

  • Workflow/workforce planning and management

  • Management metrics

  • Leadership and mentorship

  • System tools integration & build

  • Industry expertise (Banking, E-Commerce, Payments)

 FRAUD RELATED TASKS

  • Become the owner on fraud-related matters

  • Guide communication and track updates between Verse and departments

  • Take the lead on cases which may need to be escalated to the police, but do not constitute a SAR (not related to financial crime for example)

  • Coordinate with Square and external counsel on when to escalate fraud cases

  •  MGM fraud prevention/ MGM fraud recovery experience is preferred 

  • Create a strategy for chargebacks 

 

COMPLIANCE RELATED TASKS

  • Help with sanctions screening and monitoring

  • Assist formalize Enhanced Due Diligence procedures for high-risk customers

  • Guide communication between Growth and Compliance, help track and enforce onboarding procedure for legal entities, including continual tracking and monitoring

  • Develop risk assessment tool and score for legal persons Work with Ops, Compliance, Growth to ensure PSD2-SCA compliance

 

Qualifications

  • BA/BS degree or related experience

  • 6+ years of work experience with 3+ years of direct people management experience required

  • Past product or project management experience

  • Experience building and scaling Customer Ops Teams

  • The ability to effectively influence and communicate cross-functionally

  • Creative problem-solving abilities

  • Natural curiosity to dig deep to understand customer behavior

  • Strong analytical skills

  • Passion for assessing risk

Additional Information

Verse treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, political ideas, ethnicity, origin, gender, sexual orientation, age, marital status, social status, union states, kinship status, disability status, or any other characteristic protected by applicable law. 

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines and applicable regulations.

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@squareup.com. We will treat your request and information as confidentially as possible in accordance with our privacy policies and applicable requirements. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.