Business Intelligence Analyst, Account Management

  • New York, NY
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square’s Account Management organization works with Square’s largest and most strategic merchants to grow and retain their businesses and to deliver insights to product teams. Within Account Management, the Analytics and Operations team works to empower data-driven operations and decisioning across the Account Management team.

As a member of AM Analytics & Operations, you will leverage business intelligence, engineering, analytics, and data science, working nimbly throughout the data tech stack to help us maintain and develop a world class suite of data driven solutions that increase AM efficiency and intelligence. Examples include leveraging Data Science predictions to create an opportunity scoring pipeline, designing tooling to track account manager performance metrics, and implementing an automated system to measure incremental lift of account managers.

You will:

  • Use data to shape the long term strategy of the Account Management organization

  • Develop tools, features, and reports using our tech stack to empower self-service data access, augment intelligence, and increase efficiency

  • Deeply understand the Account Management data ecosystem, and apply a diverse set of skills in business intelligence, analytics, and data science to support the organization

  • Own, coordinate, and tackle cross-functional problems across Account Management, Finance, Business Intelligence, Data Science, and more

  • Communicate analysis and decisions to high-level stakeholders and executives in verbal, visual, and written formats

Qualifications

You have:

  • 2-3 years of analytical experience in business operations, analytics and data science, or consulting or a Masters degree in a related discipline and at least 1 year of experience

  • Experience in providing data driven solutions across the business intelligence and data layers of an organization

  • Mastery of data, analytics and visualization technologies

    • Looker or equivalent

    • Snowflake SQL or equivalent

    • Airflow or other ETL tool equivalent

    • Python or equivalent a plus

  • Familiarity with data visualization, data warehousing, and predictive modeling

  • Salesforce experience a plus

  • Strong written and verbal communication skills and ability to build relationships and influence across the organization

  • Proven ability to facilitate cross-functional projects that depend on the contributions of others in a variety of disciplines

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources