Senior Engineering Manager, Communications Platform
- Full-time
Company Description
Job Description
The Automation organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. Communication Platform & Infrastructure is an essential team within the Automation organization that has two direct foci: First, build, maintain and scale notifications infrastructure that makes it easy for teams at Square to contact customers via email, SMS, and push notification channels. Second, connect the ecosystem to Square's customers with an omnichannel Communication Platform.
We are looking for an experienced technology leader (just like you!) to lead the expansion of the Communications Platform and foundational notifications infrastructure. You will help shape our technical vision, establish platform architecture, and further grow the team of experienced technical leads, engineering managers, and individual contributors. You will use your engineering leadership and experience with communication products to make communication between Square and our customers scalable, easy, effective, and intelligent.
You will:
Be the expert in engineering communication products and infrastructure, our messaging ecosystem and how to optimize it, and lead related development efforts
Develop a universal API and user interfaces to promote adoption by our users and build intelligent products and use cases based on the platform
Collaborate with Product, Senior Leadership, and your peers, to develop the strategy for the future of communication at Square and improve lifecycle marketing
Hire and develop managers, engineers and tech leads, helping them grow and guide the roadmap
Develop efficient processes, ensuring the engineering team is operating with high velocity, ownership, and self-accountability
Qualifications
You have:
Bachelor's degree in a technical discipline (or equivalent experience)
10+ years of engineering experience (or equivalent)
5+ years of experience managing engineers; 3+ years managing managers
Experience with continually increasing scale of traffic and data
Experience with communication products and infrastructure, e.g. APNS/FCM, ISPs, or SMS gateways
Experience with public clouds and related solutions, e.g. AWS, GCP
Even better:
Experience building a Communications Platform
Experience with growth marketing/engagement platforms (e.g., Iterable, Braze).
Startup experience as a technical founder/co-founder or growth roles
Additional Information
Perks
At Square, we want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources