Senior Engineering Manager, Communications Platform

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Automation organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. Communication Platform & Infrastructure is an essential team within the Automation organization that has two direct foci: First, build, maintain and scale notifications infrastructure that makes it easy for teams at Square to contact customers via email, SMS, and push notification channels. Second, connect the ecosystem to Square's customers with an omnichannel Communication Platform. 

We are looking for an experienced technology leader (just like you!) to lead the expansion of the Communications Platform and foundational notifications infrastructure. You will help shape our technical vision, establish platform architecture, and further grow the team of experienced technical leads, engineering managers, and individual contributors. You will use your engineering leadership and experience with communication products to make communication between Square and our customers scalable, easy, effective, and intelligent.

You will:

  • Be the expert in engineering communication products and infrastructure, our messaging ecosystem and how to optimize it, and lead related development efforts

  • Develop a universal API and user interfaces to promote adoption by our users and build intelligent products and use cases based on the platform

  • Collaborate with Product, Senior Leadership, and your peers, to develop the strategy for the future of communication at Square and improve lifecycle marketing

  • Hire and develop managers, engineers and tech leads, helping them grow and guide the roadmap

  • Develop efficient processes, ensuring the engineering team is operating with high velocity, ownership, and self-accountability

Qualifications

You have:

  • Bachelor's degree in a technical discipline (or equivalent experience)

  • 10+ years of engineering experience (or equivalent)

  • 5+ years of experience managing engineers; 3+ years managing managers

  • Experience with continually increasing scale of traffic and data

  • Experience with communication products and infrastructure, e.g. APNS/FCM, ISPs, or SMS gateways

  • Experience with public clouds and related solutions, e.g. AWS, GCP

 

Even better:

  • Experience building a Communications Platform

  • Experience with growth marketing/engagement platforms (e.g., Iterable, Braze). 

  • Startup experience as a technical founder/co-founder or growth roles

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources