Product Design Manager, Marketing Automation

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

**For consideration, please submit a link to your portfolio.**

As a Product Designer Manager on our Marketing Automation team, you will be responsible for building tools and growing a team of designers that drives efficiency and ease of use of tools used by our product teams to market and enhance their products across the entire Square ecosystem. The Automation team enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. This team is the brain that ensures the right messaging is displayed to our merchants at the right time, in the right place. We work with every product to best serve their growth needs, and help their sellers learn new and better ways to take full advantage of the products they currently use, and products they didn’t know could be serving them.

We are looking for a designer who revels in the complexities of designing systems that use automation and machine learning to strengthen channels for an eager set of customers who are constantly looking for new and better ways to run their business. You must have a passion for creating tools that are simple and intuitive for your internal customers to effectively message their sellers.

Qualifications

You have:

  • 8+ years of relevant professional experience
  • Led a team of 3 or more designers
  • A portfolio that shows work you were directly responsible for the success of with little guidance from leadership
  • You have led teams that have contributed to high impact projects for your company


Even better:

  • You work with your cross-functional team to form ideas that contribute to roadmaps and strategy
  • You are part of conversations about improving the processes and operations of your cross-functional team
  • You provide feedback and mentorship to your reports and designers outside of your direct teams
  • You can connect work streams and identify areas where your team should collaborate on company-wide initiatives
  • You execute on design deliverables for small efforts that will be shipped, reserving higher complexity initiatives for your reports
  • You maintain a healthy and productive team through timely performance conversations, recognition of team issues and effective process to resolve them
  • You have experience working on products for internal teams

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources