Product Manager, Operations Scaling

  • Dublin, Ireland
  • Full-time
  • Current Square Employee?: Apply via go/jobs

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a smartphone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Terminal, Square Appointments, Square Online Store, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square

Job Description

Sustainably scaling our operations is key to Square's strategy for expansion. Our teams encounter complex problems and need the best information possible to provide excellent experiences to our sellers and customers. You will guide operational product experiments and projects from launch through execution. You will collaborate closely with operations leadership, engineering teams, and other diverse team members to help Square scale. To accomplish this you will focus on outcomes that lead to efficient scaling of operations by developing new products in the forms of tools and services. Doing this successfully requires understanding the complex problems operations teams face, analyzing data and both proposing and building new products. If you're looking to make a very human impact in addition to allowing the growth of a company, this is the role for you!

You will:

  • Make a substantial difference on core metrics by finding the gaps yet undiscovered using your deep analytical and technical skills
  • Hypothesize, measure, and learn. Continuously test and use insights to inform decisions
  • Oversee your own success metrics including measurement, tracking of outcomes and establishing key metrics
  • Work with engineers and product teams to build new experiences and experiment with early adopters
  • Communicate progress on initiatives to stakeholders
  • Represent the team with partners and senior company leaders

Qualifications

You have:

  • 2+ years of product management experience or equivalent

  • Deep understanding of and empathy for our customers

  • Passion for our purpose of economic employment and innovation on behalf of our sellers and internal teams 

  • Ability to think strategically and develop a long-term view of where our Operations teams should be headed

  • Experience in agile delivery, comfortable leading team collaborations

  • Excellent verbal and written communications skills

  • Strong relationship-building skills that shine when you’re talking with diverse stakeholders or engaging with a team

  • A technical background and passion for new technology

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, qualifications, professional competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, ancestry, pregnancy status, sex, gender identity or expression, sexual orientation, age, marital status, veteran status, mental or physical disability, medical condition, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources
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