Risk Operations Manager, Square Capital

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

At Square, our Capital Risk Operations team is the first line of defense to ensure that we have the controls in place to identify and mitigate risk. This is essential to Square and Capital, so that we can consider growth while being judicious.

You Will:

  • Manage a small team of risk analysts and lead ongoing quality control and transaction monitoring for lending products 
  • Measure performance against standards and improve
  • Identify gaps in controls and assess remediations proposed by business stakeholders
  • Monitor and report compliance and policy adherence to the Leads and Program Manager
  • Work with our Leads and Program Managers to resolve compliance issues
  • Prepare and submit monthly quality control reports, which identify trends and incidents to update Business Unit Leads
  • Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.


You Have:

  • 2+ years of experience in compliance, risk management, or audit
  • 2+ years experience in people management
  • Must be a team-oriented individual with willingness to assist in training and development of new team members
  • Working knowledge of banking regulations (i.e. ECOA, UDAP, TILA, SCRA, CAN-SPAM, and TCPA) and risk management for commercial and consumer lending products
  • Experience managing and creating team metrics and goals

Even Better:

  • Bachelor’s degree or equivalent in Finance, Accounting, or Business Administration

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources