Senior CRM Product Manager- Sales

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

At Square, we build elegant solutions to solve real problems. As a CRM Product Manager you will be a part of the Business Technology team with a focus on supporting Square's Go-To Market teams. You will create enterprise solutions to our partners spanning across Sales and Account Management. As part of this role, you will understand our internal users and will focus on increasing the efficiency of our vertically integrated operations, building scalable platforms, and creating excellent internal tools that help develop & customize operational workflows.


You Will:

  • Inspire creativity and translate Go-To Market executive strategy to ensure cohesiveness across Sales and Account Management functions

  • Be the expert on product, solution, and process domain relating to sales business processes like Lead & Opportunity Management, Attribution, Forecasting, and Quote-to-Cash

  • Consult and guide partners to maximize value of connected applications including Salesforce, CPQ, and other third-party sales enablement tools

  • Act as a strategic technology partner and maintain relationships with product owners, business leadership, and sales engineering teams

  • Lead requirements gathering sessions, document current and future state business processes, and understand business priorities to recommend technology solutions

  • Strategize all future technology investments to align with business goals and objectives

  • Establish KPI metrics to understand return on investments and impact on process domain

  • Identify opportunities to improve or automate current state business processes

  • Create user stories to support the design and development of Salesforce solutions

  • Manage, groom, prioritize backlog, and partner with the delivery team for delivery

  • Project manage smaller projects and measure quantifiable value delivery

  • Act as product manager for new builds and partner with UI/UX and engineering resources

  • Help improve standardization and adoption of common practices

  • Strong data analysis skills and experience improving data quality

  • Write technical documentation and provide team training


You Have:

  • BS in Information Systems, Computer Science or other relevant degree

  • 8+ years of product management experience, with at least 2 years building internal tools

  • 5+ years of enterprise experience using Salesforce to develop business solutions

  • Led the delivery of company-wide product programs

  • Ability to summarize complex internal needs across the company

  • Expertise in developing a multi-year vision and accompanying product roadmap

  • Experience with project management methodologies to manage timelines

  • Experience with agile-scrum methodologies for sprint planning and execution

  • Understanding of CRM principles including marketing and sales operations

  • Previous roles in a consulting or high growth, tech environment

  • Impeccable customer success mindset


Even Better:

  • Certified Salesforce Administrator, Developer, or Sales Consultant

  • Experience with CPQ and quote to cash processes

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources
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