Operations Data Analyst, Square Capital

  • New York, NY
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Capital Operations Team works with product and engineering teams to help roll out new changes to our existing Square Capital products and we are the main contact for credit reviews on new product launches.


As an Operations Data Analyst on the Capital Team, you will be responsible for understanding open-ended business problems by analyzing and interpreting a wealth of data about our products, work-flow, and customers. You'll partner with our Operations Leads to support their data needs and play an integral part in our ability to innovate. 

You will:

  • Create and maintain tools to ensure a metrics-driven Operations Team (building dashboards for Operations Team and cross-functional stakeholders to self-serve)
  • Evaluate data of established procedures to provide workflow recommendations and communicate operational achievements
  • Assess team and agent level performance across multiple Operations Team functions (Customer Success, Credit, Servicing, and Collections). Based on analysis, provide recommendations to improve the effectiveness of the various functions.
  • Provide analysis and support to ad hoc requests including investigative analysis of new and existing trends and reporting from cross functional business partner
  • Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.

Qualifications

Must have:

  • At least 4 years of data analysis/ business intelligence experience  
  • BA/BS (statistics, business, data management, or related field preferred)

  • Ability to analyze large, complex data sets

  • Strong SQL skills

  • Experience querying/reporting via SQL (Snowflake)

  • Familiarity with Google sheets

  • Ability to work independently on unstructured problems

  • Excellent written and verbal communication skills

Preferred Proficiencies:

  • Python  

  • Looker (BI/dashboards)

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources