Web Experience Manager

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square is looking for a data-driven Web Experience Manager (WEM) to join our Ecosystem Discovery platform team. We are looking for a candidate who has experience planning and overseeing international websites. A Web Experience Manager functions as a center of excellence for web content creation and optimization. You will work with marketers, product managers, creatives, SEO, and developers to produce compelling online experiences for all markets outside of the United States.

You will manage success metrics (conversion, revenue, task completion, customer satisfaction, and others) for your assigned international markets. You will also support go-to-market planning for new markets that Square may enter. You'll do this through a data-informed process and by partnering with a platform team to build a long-term strategy. 

Finally, you'll be a "product owner" for your assigned territories. You will work with important international marketing and product partners to understand their goals and prioritize web projects based on overall impact and understanding of marketing plans.

You will:

  • Unify teams to ensure that key marketing web experiences are implemented in your assigned territories
  • Create reporting dashboards to analyze site performance data and report findings to international partners
  • Oversee the performance of web experiences in your assigned territories
  • Understand the end-to-end process for international content creation including localization
  • Build web experimentation to improve key site metrics Conduct qualitative research studies to understand the behaviors unique to your international markets

Qualifications

You have:

  • A BA/BS degree or equivalent practical experience
  • 4+ years of international web management experience with an understanding of how to create web content for foreign markets and are comfortable working in a multilingual team
  • Experience identifying core site experiences, target audiences and product opportunities to create compelling site information architecture Experience transforming market-specific content into scalable go-to-market templates 
  • Working knowledge of front-end and back-end web development, CMS, and web design
  • Project management experience

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources