Hardware Operations Program Manager

  • Shenzhen, China
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Operations Program Manager owns the operational management and supports all Hardware projects within Square. You will manage and lead cross functional teams by creating schedules and communicating risks and priorities through development to mass production. You will also ensure the success of development builds and mass production through factory ownership and by utilizing your operational management experience to manage selected OEMs and achieve team objectives. You will oversee day to day activities with OEMs and Square teams from NPI through sustaining stages, with the top level project goals in sight at all times.

You will:

  • Work with the internal engineering program management teams and Square's manufacturing partners to ensure new products are successfully developed through to production

  • Work with the hardware engineering teams during development to prepare EVT, DVT, PVT and Ramp. This includes factory support & build-readiness preparation

  • Collaborate with the internal partners to coordinate product launch timing, and be responsible for operational readiness of new product

  • Work with the engineering, quality, and product teams to identify risks and opportunities in manufacturing / production

  • Manage overall capacity planning (short-term and long-term), including coordination of equipment/fixtures, line and material readiness to meet the product ramp schedule and product buffer strategy

  • Work with MPM and GSM to ensure component supply meets the build plan based on demand

  • Drive manufacturing UPH ramp plan, efficiency and work together with Square quality team for yield improvements for post-ramp products

  • Work with planning team for demand priority and allocation if any MPS shortage

  • Build relationships with CM’s to ensure high-quality and a predictable supply

  • Participate in product and process improvement qualification activities and ECO implementation status review with CMs

  • Program E&O review


You Have:

  • 5+ years of relevant industry and project management experience

  • Experience with Supply Chain Operations and in depth understanding of manufacturing 

  • Excellent communication skills in both Mandarin and English

  • Ability to travel to Contract Manufacturing partners when necessary and safe during Covid-19

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources