Project Manager, Cash App

  • Portland, OR
  • Full-time
  • Alternate Location: St. Louis, United States
  • Position open to remote: No

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

The Knowledge Operations team was founded on the idea that education, collaboration, and an effortless change management experience helps our Customer Advocates and Customers thrive. In this role, you’ll execute on this vision by project managing Customer Operation’s core product, systems and operational initiatives.

Our ideal candidate is an experienced project manager with demonstrated success leading cross-functional teams in a Customer Operations environment where partnership across Product, Engineering, and Operations are critical to success. You will be expected to collaborate effectively with key stakeholders to ensure the execution of our strategic initiatives through project management best practices and communication. 

You will:

  • Project manage key operational initiatives for Cash Customer Operations

  • Partner with Product Managers, Knowledge Operations, Voice of the Customer, WFM, L&D, Marketing and Operations teams across key projects

  • Influence process improvements, best-practice sharing, and standardization across the Customer Operations Launch organization

  • Develop robust project execution plans, status updates, and success metrics

  • Lead and participate in cross-functional projects, facilitating stakeholder buy-in as well as reporting against crucial milestones.

  • Organize pre and post mortems for major launches and present key lessons learned and recommendations to senior management 

  • Thrive in an ambiguous environment where you are encouraged to take risks and build a process that will enable seamless execution of change management initiatives

 

This position is based in Portland or St Louis

Qualifications

  • A Bachelor's degree, ideally with a concentration or certification in project management/business administration.

  • 3-5 years project/program management experience.

  • PMP, CSM or similar certification required.

  • 2+ years experience managing complicated, multi-disciplinary projects.

  • Experience in system implementations and product launches.

  • An end-to-end problem solving skill-set, from structuring a complex problem through to developing actionable recommendations and working with other teams to get solutions implemented.

  • The ability to work cross-functionally with product managers, operations leaders, customer advocates, engineers, marketing, analysts, and content specialists.

  • An analytical, data-focused mindset with a track record of success in a metrics-driven environment.

  • Familiarity with Project Tracking Tools & Systems - i.e. Jira, Asana, Smartsheet, etc

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.