Compliance Specialist

  • Melbourne, Australia
  • Full-time

Company Description

Our mission is simple: we want to help people everywhere start, run and grow a business. We’re a fast-moving global fintech company building the tools entrepreneurs need to simplify and streamline their business. Square’s powerful ecosystem of tools includes everything from accepting card payments and invoicing to e-commerce, data reporting, loyalty programs and managing inventory, locations or customers. 

Now supporting millions of businesses worldwide, Square is recognised as a leader in innovation, rated in the top 10 of Fast Company’s 2019 World’s Most Innovative Companies list. As we continue to expand globally, we are looking to drive that innovation further by scaling our smart, dedicated and passionate workforce in new markets. Square was founded in 2009 by Jack Dorsey and Jim McKelvey and is headquartered in San Francisco, with offices now operating across the United States, Canada, Japan, the UK, Ireland and Australia.

Job Description

The Compliance Team works to protect Square, Square Sellers, and ensure safe growth across our ecosystem. Square's Australian Compliance Team is looking for a Compliance Specialist to assist with compliance operations within the merchant commerce space. Reporting to the Compliance Lead - Australia, you will perform detailed analysis of customer on-boarding and other compliance queues to identify compliance risks. You will analyze and identify non-compliances and take measures to resolve inconsistencies including communicating with Square clients, raising suspicious matter reports and escalating cases. 

You will:

  • Monitor and action Compliance queues and review transactions from client activity
  • Use policies to determine if activities or transactions are non-compliant and action as appropriate
  • Undertake project work and compliance program enhancements
  • Help develop policies and program
  • Maintain or exceed established service level agreements and guidelines
  • Manage escalations through multiple channels (Internal Communication Systems, Customer Relationship Management systems) from stakeholders
  • Conduct analysis of customer activity to link monitor transactions and accounts to for non-compliant activity and report suspicious activity
  • Support the disputes process including researching and compiling information
  • Advocate for customers by identifying trends in issues and suggesting improvements to Square processes and products
  • Build knowledge of Compliance Risk at Square, and the broader payments industry
  • Positively participate in the team environment and support the compliance team

Qualifications

You have:

  • Experience working with AML/CTF Operations
  • Experience working in a customer-focused environment
  • Research abilities
  • Desire to improve the customer experience
  • Passion for Square and interest in the technology industry
  • Experience working in a finance or risk environment

Even Better:

  • ACAM certified
  • Relevant tertiary education
  • Compliance operations experience
  • Fin-tech or finance industry experience

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources