Tax Resolution Specialist - Payroll

  • St. Louis, MO, USA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square Payroll, one of the most rapidly growing products at Square, is hiring a Payroll Tax Operations Specialist to play an integral role in handling customer tax filing and payment escalation inquiries. We are looking for an experienced customer support problem solver with keen attention to detail, experience with implementing process improvements, and strong critical thinking skills to help us deliver quality support to our customers.


You Have:

  • Bachelor’s degree in accounting, economics, tax, business, or equivalent

  • 2-4 years of experience in tax and or payroll tax required, experience with federal and state payroll tax filings strongly preferred

  • Excellent skills in time management, de-escalation, composure, and prioritization

  • Creative problem-solving

  • Cross-functional agility

  • Superior Payroll product, process, and policy knowledge

  • Composure under pressure and ambiguous circumstances and constant change

  • Self-sufficiency, using all available resources

  • Approach work with positivity

  • Self-motivation with the desire for ownership and ability to operate independently in a fast-paced, ever changing and innovative environment while working collaboratively across multiple functions

  • Strong attention to detail and accuracy, passionate about improving workflows and process

  • Excellent interpersonal and writing skills, comfortable communicating with our customers over phone and email

  • Strong familiarity with Microsoft Excel and Google Sheets

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources