People Operations Manager

  • Oakland, CA
  • Full-time
  • Alternate Location: San Francisco, United States
  • Position open to remote: Yes

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

You will:

  • Partner with HRBP and senior leaders to assess individual, team, and organizational learning needs and provide learning strategies to address performance gaps.
  • Facilitate learning programs, using other teams and creating relevant content to address learning needs, with excellent facilitator ratings.
  • Coordinate offerings with learning partners from across the company to ensure scalable collaborative efforts.
  • Design a variety of resources ranging from online learning materials to virtual facilitation. Tailor existing content to meet business specific needs.
  • Analyze data and offer insight into role specific training plans (new and existing managers) and recommend solutions to achieve team goals and objectives.
  • Run end-to-end program management of learning & development initiatives (in person, out of the virtual classroom, or online) and processes based on learning strategies.
  • Help create standardized metrics and evaluation processes across learning programs to ensure data-driven approach when evaluating and addressing learning needs.
  • Ensure materials are up-to-date and relevant to provide a seamless experience for learners (e.g., course outline, presentation materials, handouts, communications, guides, etc.)
  • Use the LMS to store course curriculum, capture program registration, and run reports on attendee completion status.

Qualifications

You have: 

  • Bachelor's Degree or equivalent practical experience
  • 7+ years of work experience in a related field (Learning & Development, Talent Management, Leadership Development)
  • Experience consulting with and influencing senior leaders and partners, with experience establishing relationships, being a trusted advisor and a strategic thought partner
  • 5+ years developing and leading training efforts with direct experience creating learning programs and facilitating leadership workshops
  • Experience in facilitation, online and in-person, and customizing content and conversations to meet the needs of your audience
  • Team building and coaching certification a plus

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources