Head of Internal Communications, Cash App

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

As the Internal Communications Lead for the Cash Team, your ultimate goal is to keep employees connected, engaged, and informed. This will involve summarizing large amounts of complex information, developing new creative formats and channels for delivering and distributing information, and being the face and voice of information flow across the Cash Team. 

You Will:

  • Develop and execute a strategic internal communications plan, aligning messaging with our team’s culture, mission and operating principles

  • Work with leaders and partners throughout the organization to support proactive and reactive communications needs, determining essential messages and the right channels to deliver them

  • Develop and author a variety of internal communications including presentations, announcements, blog posts etc. to be delivered across a variety of communications channels

  • Manage team communication channels to measure engagement, monitor themes, and ensure messaging is resonating with a globally distributed audience 

  • Map all communication channels, identify any problems or bottlenecks and implement new procedures and/or technological tools to optimize these channels for operational excellence

  • Establish measurements to understand and build better engagement 

  • Develop and manage a team resource center, ensuring information is easy to discover and consume


You Have:

  • 8+ years of hands-on communications, journalism, speech writing or related experience

  • Excellent written and verbal communication skills

  • Outstanding presentation skills with experience presenting to and consulting with an executive audience

  • Ability to develop narratives and implement them in multiple formats including articles, video, podcasts, presentations, videos, and live events; experience filming and editing video is a plus

  • A resourceful mentality and commitment to getting things done independently 

  • Strong team player and creative thinker

  • Ability to influence without authority, build strong senior relationships to gain input and buy-in for design and implementation of changes

  • Highly organized and self-motivated

  • Previous people management experience strongly preferred

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.