Strategic Operations Program Manager, Compliance

  • San Francisco, CA
  • Full-time
  • Alternate Location: New York, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Strategic Operations team mission is to lead high impact global initiatives for the Compliance organization, with a focus on efficiency and effectiveness. Examples include identifying and managing outsourcing partners, developing team efficiency metrics and key performance indicators across the organization, and reporting out to management.

You will design and implement the long-term strategy of our operational outsourcing program, including operational efficiency improvements, vendor selection and management, and partnering with finance, product managers, operations leads, engineers, and legal counsel.

You will:

  • Evaluate existing outsourcing program and design the long-term strategy, optimizing for cost, redundancy, and flexibility, including options for offshore
  • Manage program communication and updates with business partners, Counsel team, and executives
  • Manage outsourcing contractor workforce including onboarding, offboarding, systems and tool management, and coordination with HR, IT, and Finance business partners
  • Execute outsourcing contracts and build a cost optimization strategy, including cost negotiation
  • Be a point of escalation and manage the outsourcing vendor relationship
  • Organize and manage projects by gathering requirements and coordinating between vendor and leads to establish KPI expectations and project milestones
  • Establish and maintain steady state staffing augmentation programs with input from Compliance business teams
  • Design capacity planning framework and work with business partners to confirm contract volumes and budget on a quarterly or biannual basis


You have:

  • 2+ years of experience managing an outsourcing program
  • 2+ years of experience managing large projects
  • A metrics-driven approach to create substantiated solutions
  • Experience working with team members of all levels across different functions in an organization

Even better:

  • Experience in compliance, AML, and the payments industry is ideal
  • Data visualization experience
  • PMP or other project management certification

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources