Compliance Program Manager, Square Financial Services

  • Holladay, UT
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

About Square Financial Services 

From day one, we've aimed to create economic empowerment for all businesses. We're now taking the next step by creating banking specifically for small businesses. Our bank is expected to launch in 2021, offering small business loans and deposit products. You’ll be on the forefront of creating a bank that allows for all businesses to thrive. We can’t wait to see your ideas come to life. 

We are looking for a Compliance Program Manager for Square Financial Services to manage our Compliance Program through product marketing and development, monitoring and testing, and policy management. You will support business and compliance operations by providing regulatory guidance and ensuring the enactment of policies and procedures to sufficiently address laws and regulations such as CAN-SPAM, ECOA/Reg B, EFTA/Reg E, FACTA, FCRA/Reg V, GLBA/Reg P, SCRA, TILA/Reg Z, TISA/Reg DD, and others. You will report directly to the Chief Compliance Officer.

You Will:

  • Help build a new dynamic Compliance Management System (CMS) that drives sustainable Bank Compliance success.
  • Stay current on all applicable federal and state laws and regulations and relevant regulatory guidance.
  • Monitor and report on the Bank's system of internal controls.
  • Work with regulatory exams and internal audits and achieve results that fix identified gaps and deficiencies.
  • Create monthly and periodic reports for the Board of Directors related to compliance program management.
  • Review marketing, advertising, disclosures, and customer scripts for regulatory compliance
  • Support audits and exams of the CMS 
  • Assist with vendor management oversight for outsourced compliance services
  • Provide guidance in resolving customer complaints related to compliance matters.
  • Keep compliance training up to date to accommodate changes in products, customers, risks, and regulatory requirements
  • Take ownership of special projects as the bank expands into new products and services


You Have:

  • 4-year undergraduate degree (minimum)
  • Minimum of 3 years experience in compliance management and administration in one of the following areas: commercial banking, consumer protection laws, or commercial/consumer lending
  • Familiarity with compliance management concepts (e.g., COSO, 3 Lines of Defense)
  • Ability to develop and implement new policies, strategies, and work processes across multiple operational units and business affiliates
  • Ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements
  • Excellent oral and technical writing skills

*Must be located in Utah or have a desire to relocate to Utah*

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.


At Square, we want you to be well and thrive. Our global benefits package includes:
  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources